17 · Manual

Troubleshooting

Recover without sacrificing confirmed work or deleting data first.

Steps

1. Note the action, file type, app version, device, OS version, and the exact message shown.
2. Retry once after confirming free storage and that the original file is still available.
3. For imports, confirm the expected `.rehearse`, `.rehearseproject`, or `.rehearsebackup` file and password. Keep the source file unchanged.
4. For media, review camera, photo, or microphone permission and use a file or text fallback when appropriate.
5. For OCR or read-aloud, verify the content language and available system language support.
6. For purchase restoration, use the same platform and store account that made the purchase.

What to expect

A retry either completes or stops with existing confirmed data preserved. Destructive cleanup is not the default repair path.

If it does not work

• If save, export, import, or restore still fails, stop repeating it and prepare a reviewed support report.
• Include only the context needed to reproduce the issue. Do not attach private originals, passwords, personal notes, or information about a child.
• For a refund or store transaction, contact the relevant platform store; HomiSoft does not receive card details.