18 · Manual

Support and frequently asked questions

Create a minimal, reviewable report and choose when to hand it to email or another sharing destination.

Steps

1. Open Report a problem from the management area.
2. Choose a category and describe what should be checked in 1 to 4,000 characters.
3. Include the shown title, source labels, project ID, and version ID only when they are necessary and safe to share.
4. Review the exact report text. No practice file, image, recording, private note, progress, device diagnostic, or original is attached automatically.
5. Choose Open sharing for this text report or Open the verified support contact, then review the destination and send it yourself.

What to expect

The selected system app receives only the reviewed text. Opening it does not prove that the report was sent or received.

If it does not work

• If email is unavailable, save or share the report text through another destination you trust.
• If optional context is too large or sensitive, leave it out and describe the relevant part yourself.
• You can also email help@homisoft.com and include OnceBefore, device, OS, app version, and reproducible steps.