PlainQuote support

PlainQuote support

Before contacting support

Please include the app name, app version, device model, operating-system version, and a short description of what you expected and what happened. Do not send customer documents, payment details, or backups unless support specifically asks for a safe way to share them.

Contact HomiSoft at help@homisoft.com.

I cannot find a quote, invoice, payment, or receipt

Open Documents and use the available type, client, date, or status filters. For a Job-level view, open Clients, select the client, then select the Job. Search and reports reflect records in the current local workspace.

If you restored a backup or moved between devices, check whether you opened the intended local workspace and whether the restore completed before creating new records.

A total, balance, or job status does not look right

Open the Job's Agreement & money section and review the accepted revision, accepted change orders, non-void invoice allocations, payment records, refunds, and adjustments.

• Pending change orders do not enter agreed scope or billing eligibility.
• A remaining-balance invoice considers prior non-void allocations.
• A Job is Paid only after accepted work is invoiced and the billed amount is collected.

If a record was entered incorrectly, use the in-app edit, adjustment, refund, or void path appropriate to that record. Do not create a duplicate invoice simply to offset an earlier entry.

My PDF or share action did not send a customer message

PlainQuote prepares a PDF or message for the operating system's share tools. You must select the destination app and complete the action there. PlainQuote does not operate email, SMS, hosted customer links, online checkout, automatic messages, or read receipts.

If you cancel the share sheet, the action is not recorded as sent. Check the draft and try again when you are ready.

How do local backup and restore work?

Use Settings & data to export CSV data or create a .plainquote backup. The backup is created locally and uses an integrity check before restore. Keep the backup in a place you control and restore only a file you trust.

Before deleting the app or resetting a device, create and independently store a backup or CSV export. A device uninstall can remove the local workspace, subject to the operating system's backup behavior.

How does Free and Lifetime Pro work?

Free includes unlimited clients and saved items plus five newly created quotes or invoices per local calendar month. Lifetime Pro is a one-time purchase for unlimited newly created documents and local attachments. There is no monthly or annual subscription.

Existing documents, PDFs, receipts, CSV exports, and backups remain accessible without Pro. When an official storefront listing is available, use Settings & data to restore a supported purchase on the same store account. The store, not HomiSoft, supplies the localized price and payment processing.

Store availability

PlainQuote is available on Google Play. iOS availability remains separate and is shown on the product page only when verified.