LowBeam Support

If an issue continues, email help@homisoft.com with your device model, OS version, app version, and steps to reproduce it. You do not need to attach sensitive health records or exported PDF and CSV files.

If a record does not appear

• Reopen the app and check the relevant date in History.
• An active record can remain open in LowBeam Mode.

If an export does not complete

• If you cancel in the share sheet after creating a PDF or CSV, the file is not sent off the device.
• Create it again, then check available storage and the share destination you selected.

If you declined notifications

Declining notification permission does not stop core recording, History, or Insights. On iPhone, you can allow notifications later in Settings if needed.

Medical and emergency situations

LowBeam is a symptom-recording tool, not a medical or emergency service. For new, severe, sudden, or urgent symptoms, contact a medical professional or local emergency services.